Step-by-Step: Raise a Support Ticket
Step 1. Go to Help & Contact
- Log in to your BaseLinker account.
- Click on “Help and Contact” from the main dashboard (left side dropdown)
Step 2. View Past Tickets
- You’ll see a list of all tickets you’ve submitted earlier, along with their status (e.g., Closed, Resolved).
Step 3. Click on ‘Send Message to Enterprise Support ’
- To raise a new ticket, click on the “Send Message to Enterprise Support” button
Step 4: Choose the Issue Category
BaseLinker will show you a list of categories. Pick the one that fits your issue best. Examples include:
- Order Invoices / Printouts / Order Manager
- Carriers & Parcels
- Marketplace Manager / Listings & Offers
- Billing / Account / Trial Issues
Example: If your issue is with Amazon listings not updating stock properly:
- Select Marketplace Manager
- Choose Amazon from the list
- Then pick an issue like Stock & Price Synchronization
- Further pick an issue for e.g. offer price doesn’t synchronize
You are now redirected to the final page:
- Select your specific Amazon account
- Fill in the Offer Number, Current Storage Price, etc.
- Write a clear and detailed description of the issue Example: Price is not synchronizing for order #123456 on Amazon.
Step 5: Attach Screenshots or Files (Optional)
You can upload:
- Screenshots of the error
- PDF documents or invoices
- Any file that helps support better understand the problem
This helps the support team solve your issue faster.
Step 6: Send the Ticket
Click on “Send Message to Enterprise Support”. Your support ticket is now raised!
A support team member will get back to you shortly.
Follow Up On Your Ticket
To check your ticket status:
- Go to Help & Contact
- Click on the ticket from the list
- View the response from the support team, including the name of the person and the solution provided
Once the issue is resolved, the ticket will be marked as Closed.
Best Practices for Raising Tickets
- Be as detailed as possible in your issue description.
- Always attach screenshots if available.
- Check the status regularly for responses.
Next time you face an issue, big or small, don’t wait.
Raise a support ticket immediately for the fastest solution!