Integrating Delhivery with Base enables direct-to-consumer (D2C) sellers to automate shipping, generate labels instantly, and schedule pickups without leaving the dashboard. This guide walks you through the complete setup so you can start fulfilling orders faster and more efficiently.
To connect your Delhivery courier account with your Base dashboard via Base.com, follow the steps below carefully.
Step 1: Open the Integrations Panel
- Log in to your Base dashboard.
- Navigate to: Integrations > Add Integration
Step 2: Search and Select Delhivery
In the search bar, type Delhivery and select the official integration.
Step 3: Enter Your Delhivery Account Details
You will need to fill in the following fields
| Field Name | Description |
| Account Name | Internal reference name for this integration. Useful if you manage multiple warehouses or courier setups. |
| Display Name | Any label that will be displayed within your Base dashboard. Does not affect operations. |
| API Key | Unique key from your Delhivery One account. Required for authentication. |
| Client Number | Issued by Delhivery courier. Used to identify your account. |
| Sender – Company Name | Your business or legal entity name for shipment dispatch. |
| Sender – Address | Pickup location’s street address. |
| Sender – Pincode | Postal code of the pickup address. |
| Sender – City | City for pickup. |
| Sender – Country | Country for pickup. |
| Sender – Phone Number | Contact number for the pickup point. Required for courier communication. |
| Seller GST TIN | Your business GST number. Required for tax-compliant invoicing. |
| Return Address: Company Name | If return shipments should go to a different address, enter the company name here. Leave blank if same as sender. |
| Return Address: Street | Street address for return shipments. |
| Return Address: Postal Code | Pincode for return shipment location. |
| Return Address: City | City where returned parcels should be sent. |
| Return Address: State | State for return location. |
| Return Address: Country | Country for return shipments. |
| Return Address: Phone Number | Contact number for return shipments. |
| Warehouse Name | Must match exactly with the warehouse name defined in your Delhivery panel. Used for pickup coordination. |
| Warehouse – Pincode | Pincode of the warehouse. Should match Delhivery courier settings. |
| Hour of Shipment | Time when packages will be ready for pickup each day. Format: HH:MM (24-hour) |
| Content Description | General description of the goods being shipped. Select from predefined options in the system. |
| How to Calculate the Fixed Weight of a Cardboard | Choose whether to add weight as a fixed number (in kg or g) or as a percentage of each parcel’s weight. |
| Value for Calculating Cardboard Weight | Numeric value (fixed or percentage) added to each parcel to account for box weight. |
Tips:
- Account Name: A label for internal reference such as “Delhi Warehouse” or “Main Hub”
- API Key and Client Number: Available from your Delhivery One account
To get these- Log in to https://one.delhivery.com.
- Go to Integrations > API Settings
- Copy the API Token and Client Number
- Default Sender Details
Add the address from where packages will be shipped. This is used for label generation and pickup scheduling.
Step 4: Save and Authenticate
Click Save. Base.com will validate your API credentials.
Once verified, the integration is active and ready to use.
2. Testing Your First Shipment
After setting up the integration, run a quick test by shipping one order.
- Go to Orders in your Base dashboard
- Select any order
- Click the van icon and choose Delhivery as the courier
- Confirm the package weight and dimensions
- Click Send Package
A shipping label will be generated as a PDF. Print it and attach it to the parcel. The package is now ready for pickup.
3. Recommended Default Settings
Optimize your workflow with the following settings in your Base.com account
| Setting | Purpose |
| Fixed Package Weight | Leave blank unless your product catalog has no weights. Helps prevent incorrect shipping rates. |
| Size and Weight Templates | Save standard parcel sizes and weights for faster processing during bulk shipments. |
| Automatic Pickup Ordering | Schedule daily pickups through Delhivery courier automatically at a set time. Avoids manual booking. |
4. Advanced Features for Growing Brands
Once you are shipping regularly, explore these features to scale operations efficiently.
A. Bulk Shipping from the Order List
You can generate up to 250 shipping labels in one go.
- Go to Orders
- Use filters to display orders by status (e.g. Paid)
- Select multiple orders
- Click Delhivery
All labels will be generated in a single batch. You can download and print them together.
B. Automated Email and WhatsApp Notifications
Set up Base.com Workflow Automation to notify customers based on shipment status updates.
Example: When Delhivery courier status changes to Delivered → Send order delivery confirmation via email or WhatsApp
This helps reduce customer inquiries and improves the delivery experience.
C. Support for Multiple Warehouses
If you ship from more than one location, you can configure multiple sender profiles.
- Use the same Delhivery account to create multiple integrations
- Assign different sender addresses to each
- During order processing, select the appropriate sender profile per order
This allows you to manage separate dispatch centers without needing separate courier accounts.
Summary
Base is a multi-channel e-commerce operations platform that helps D2C sellers manage orders, inventory, and shipping from one place. By integrating Delhivery, one of India’s leading logistics providers, sellers can automate label generation, schedule daily pickups, and track shipments, all directly within the Base dashboard. This integration removes manual steps and speeds up order fulfillment, making it ideal for growing brands that want to scale efficiently.
Base is the only platform you need to manage orders, shipping, and inventory, flawlessly. Create your free account and take control today.
Frequently Asked Questions
1. Where can I find my Delhivery API Key and Client Number?
You can obtain these from your Delhivery One account. Log in to https://one.delhivery.com, go to Integrations > API Settings, and copy the API Token and Client Number to use inside Base.
2. Can I schedule daily pickups automatically from Base?
Yes. Base allows automatic daily pickup ordering with Delhivery. Enable this under Automatic Pickup Ordering in your integration settings to streamline fulfillment without manual requests.
3. Is it possible to use one Delhivery account for multiple warehouses?
Yes. You can create multiple sender profiles using the same Delhivery account. Assign a different warehouse address to each profile and select the appropriate one during order processing.