Base now offers a smooth integration with Shadowfax, one of India’s most reliable last-mile delivery providers. With this integration, you can generate shipping labels, manage pickup and return addresses, and streamline courier operations—all within your Base panel.
Why Integrate Shadowfax with BaseLinker?
| Feature | Base + Shadowfax | Traditional Approach |
|---|---|---|
| One-click label generation | ✅ Yes | ❌ Manual on courier portal |
| Real-time order sync | ✅ Auto-imports & updates | ❌ Manual CSV exports |
| Pickup & return config support | ✅ Customizable | ❌ Often limited |
| Multi-channel order handling | ✅ Flipkart, Amazon, Shopify | ❌ Requires separate tracking |
Step-by-Step: Connecting Your Shadowfax Account
Step 1. Go to Integrations → Add Integration
→ Shadowfax
Search and locate Shadowfax from the list of available couriers and Click on it.
2. Fill in Shadowfax Account Details
| Field | Description |
|---|---|
| Account Name | Any custom name (e.g., “Shadowfax India”) |
| Client Secret | Get this from your Shadowfax business account dashboard |
📦 Parcel Pickup (Sender’s) Address Configuration
Complete the Pickup Details accurately:
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Parcel pickup – name: Business Name or Warehouse Name
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Contact person: Person responsible at pickup location
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Street / Postal code / City / County: Full address as per PIN code
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Note: Ensure Shadowfax services the listed PIN code (especially in tier-2 towns like Indore, Surat, Kochi)
↩️ Return Shipment Address Setup
This address is where return parcels will be sent. Fill out:
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Company Name
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Contact Person
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Return Address (Street, PIN code, City, County)
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Phone Number & Email (must be reachable)
Weight Management Configuration
Optimize shipping costs by configuring weight logic:
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GSTIN: Enter valid GSTIN for tax invoicing
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Block Max Package Weight: Prevent sending orders above weight limit
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Fixed Package Weight: Apply fixed chargeable weight regardless of real weight
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Cardboard Weight Calculation:
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Choose percentage or fixed method
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Enter additional cardboard weight in kg or g
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This ensures correct billing if you use extra packaging materials (common in festive season orders like Diwali gifting).
Common User Questions
Q: How do I generate Shadowfax labels from Base?
→ After integration, go to your Orders Panel, select an order, and click “Generate Label” > Choose “Shadowfax”.
Q: What is the client secret in Shadowfax BaseLinker setup?
→ It’s an API key you get from your Shadowfax business dashboard under Integrations/API section.
Q: Can I set different pickup and return addresses in Shadowfax integration?
→ Yes, the BaseLinker plugin allows separate pickup and return address configurations.
Q: Does BaseLinker support Shadowfax COD (Cash on Delivery)?
→ Yes, it supports both COD and Prepaid shipping with full tracking support.
Q: Is Shadowfax integration available in Tier-2 cities?
→ Yes, as long as Shadowfax services the PIN code. Use Shadowfax PIN code checker to confirm.