Before you start
| What you need | Where to find it | |
|---|---|---|
| ShipGlobal login, API login & API password | ShipGlobal dashboard → Settings › API | |
| Sender address in India | Base Settings › Warehouses | |
| HS code & IOSS (if you ship B2C into the EU) |
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Step-by-step integration
Tip: Use the same ShipGlobal login for Base as your API credentials to avoid auth errors.
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Base dashboard → Integrations → “Add integration”
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Search “ShipGlobal” or click the ShipGlobal tile.
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Account name → enter any label (e.g. ShipGlobal Mumbai).
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Enter API login & API password from ShipGlobal.
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Sender country → India.
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Default service → choose Ship Direct or another service that matches your parcel mix.
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Reference number → Order ID is best (it matches Base & store IDs).
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Optional international fields → IOSS & HS code.
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Package rules
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Fixed weight or % packaging weight
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Order-block weight (e.g. 10 kg) to prevent costly mistakes.
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Save → you’ll see a green “Integration successful” notice. Close the window—your new ShipGlobal tile appears in the Integration panel.
Need another warehouse? Repeat the steps with a fresh account label.
Advanced settings & automation
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Auto-create labels when an order moves to Paid.
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Email tracking URL to buyers automatically with Base Automatic actions.
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Multiple currencies—ShipGlobal returns INR rates; Base converts to your store currency for profit reports.
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HS code library—store your top HS codes in Product Manager for one-click export paperwork.
Common errors & quick fixes
| Error message in Base | Cause | Fix |
|---|---|---|
| “Authentication failed” | API password doesn’t match web password | Reset API password in ShipGlobal → update Base |
| “Weight exceeds limit” | Parcel heavier than order-block weight | Lift the block or split shipment |
| Label prints blank | Browser pop-up blocked | Enable pop-ups for *.base.com |
| No tracking events | Wrong service selected | Re-edit integration → pick active Ship Direct plan |
FAQ:
Q: How do I track a ShipGlobal parcel from Base?
A: Open any order → Shipments tab → click the AWB link. The ShipGlobal tracking page opens with real-time events.
Q: Can I use Cash-on-Delivery (COD) with ShipGlobal India?
A: ShipGlobal is focused on prepaid international exports. For domestic COD, connect a second courier like Delhivery in Base.
Q: Does ShipGlobal support IOSS for EU VAT?
A: Yes. Enter your IOSS number during integration (or edit later) so it prints on customs docs.
Q: I ship from both Delhi and Bengaluru. Do I need two accounts?
A: Create a second ShipGlobal integration in Base with a unique Account name and sender address, unlimited free accounts are available.
Q: How fast can I start shipping after I connect?
A: Most sellers print their first label in under 30 minutes thanks to automated label printing and no-minimum-order policy.
Q: Is there a way to stop high-value orders from auto-dispatching?
A: Yes, set an order-block weight or value when you configure the integration. Orders above that threshold remain in “Awaiting dispatch” until you review them.
Why connect ShipGlobal India to Base?
ShipGlobal is India’s first cross-border logistics platform built for e-commerce exports. It delivers to 220 + countries, has moved 1 crore + parcels, and is trusted by 20 000 + Indian sellers ShipGlobal. When you plug it into Base, you can:
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Print labels, manifests and tracking links in bulk right from the Base Order Manager
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Sync shipping numbers instantly via ShipGlobal’s API, so marketplaces notify buyers faster
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Add unlimited ShipGlobal accounts (useful if you ship from multiple Indian warehouses)
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Keep costs down with ShipGlobal’s no-minimum-order policy, rates that start at 50 g, and real-time price calculator ShipGlobal.in
Regional edge: Fast pickups in Mumbai, Delhi, Bengaluru and 20+ Indian cities, plus customs-savvy export support.
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