Why integrate Slack with Base?
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Real-time order alerts – new Flipkart, Amazon.in or Shopify orders pop straight into Slack.
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GST-ready invoices on the go – get notified when an invoice fails GST validation.
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One workspace, one team – reduce “tab-switching”
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Smart automations – trigger Slack messages when stock dips below safety levels, RTOs happen or couriers update statuses.
Prerequisites
| Requirement | Details |
|---|---|
| Slack role | You must be a Slack Workspace Owner / Admin to approve the Base app. |
| Base plan | Any paid Base plan (Standard, Premium or Enterprise). |
| Browser | Chrome, Edge or Firefox. |
| Permissions | Pop-ups enabled for *.slack.com. |
Step-by-Step Guide:
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Open Base Panel:
Go to Integrations - +Add Integration
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Search for “Slack” and Click on Slack Tile
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Click “Connect Slack account”
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Authorise the Base app in Slack
Click Allow to grant Base access.
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Choose a channel
In Base, select the Slack channel (e.g.#orders-india) where you want messages to appear. -
Configure events
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New order placed
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Courier status changed
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Invoice generated / GST mismatch
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Custom automation rules (Premium +)
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Save & test
Place a test order or run the “Send test message” button to confirm that Slack receives the alert.
Popular use-cases for Indian sellers
| Use-case | Example automation rule |
|---|---|
| Flipkart RTO alerts | “If order status changes to Return Initiated → Post message to #ops-rto.” |
| Low-stock reminders | “When SKU stock ≤ 5 → Ping #inventory with a restock link.” |
| COD reconciliation | “After COD remittance received → Notify #finance with invoice PDF.” |
Troubleshooting
| Issue | Fix |
|---|---|
| I can’t see the Base app in Slack. | Ensure you clicked Allow during authorisation and that your Slack plan hasn’t hit the 10-app limit. |
| Messages stop coming. | The channel may have been archived or permissions changed. Re-authorise in Base → Integrations. |
| Duplicate alerts. | Check if you created overlapping rules (e.g. order placed and order status changed to Pending). Disable one rule. |
Base vs Competitors: Quick Snapshot
| Feature | Base + Slack | Shopify + Slack | Zoho Commerce + Slack |
|---|---|---|---|
| Built-in courier webhooks (Delhivery, Bluedart, DTDC) | ✅ | ❌ (requires app) | ❌ |
| Native GST invoice validation | ✅ | ❌ | ✅* (Zoho Books add-on) |
| Unlimited automation rules (Premium +) | ✅ | ❌ (limited triggers) | ❌ |
FAQ’s:
| Question | Concise answer |
|---|---|
| “How do I send new Flipkart orders to Slack via Base?” | Go to Integrations → Slack → Connect, authorise the app, pick your Slack channel and enable the “New order” trigger. |
| “Base Slack integration cost?” | The integration is free on all paid Base plans; Premium + gives unlimited automation rules. |
| “Can Base alert me on Slack when GST validation fails?” | Yes , enable the Invoice error trigger under Slack events. |
| “Does Base support multiple Slack workspaces?” | You can link one workspace per Base account; Enterprise plans allow multiple via sub-accounts. |
| “Difference between Base Slack and Shopify Slack apps?” | Base adds courier webhooks, GST checks and unlimited custom triggers out-of-the-box, while Shopify relies on third-party apps. |