iHelios Living Reinvented, an innovator in modern heating solutions, needed a platform to support their rapid growth and streamline their operations. By partnering with Base, iHelios streamlined their stock management process, which directly contributed to growing the business while keeping operations lean and efficient.
The Challenge: Effectively Managing Stock as Sales Grow
As the demand for their product surged, driven by rising heating costs, iHelios faced increasing challenges managing inventory across multiple sales channels. The existing manual processes were time-consuming and prone to errors, creating risks of stock shortages or over-allocations that could harm their reputation.
To sustain their momentum, iHelios needed a software partner capable of automating stock management and supporting their expansion goals.
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The Solution: Complete Stock Synchronisation in a Few Clicks
Partnering with Base transformed iHelios’s approach to inventory management. What once took hours of manual effort could now be accomplished in moments. Stock synchronisation across multiple platforms became instantaneous, eliminating the guesswork and inefficiencies of the old system.
As iHelios’s founder Sylwester Raczynski puts it, Base has revolutionised the process.
Growing their business and keeping clients happy
By automating parts of their stock management processes, iHelios could focus on streamlining other facets of their business and creating a more efficient operation all round. Base’s platform has enabled the iHelios team to handle more orders without expanding their workforce, making the company leaner and more productive.
“After joining Base, our business operations are much smoother,” Sylwester said. “We can handle more orders without adding any extra staff. That helped us grow.”
iHelios’ customers have felt the impact of these improvements as well. The company’s clients consistently express satisfaction with both the innovative product and the seamless service they receive, a result that their team partially credits to Base. With smoother operations and a more efficient business model, iHelios has been able to enhance the overall customer experience.
Massive growth since partnering with Base
Since partnering with Base, iHelios has achieved significant business growth by automating and optimising its stock management processes. The company attributes this progress to the time and resources they’ve reallocated toward scaling their operations.
For Sylwester Raczynski, the company’s founder, the connection between Base and this growth is undeniable.
The Key Benefits of iHelios and Base’s Partnership
With Base, iHelios has gained a distinct competitive advantage, transforming how they manage their operations:
- Improved Stock Management: Base has significantly accelerated and simplified stock handling, eliminating the need for tedious manual processes and the risk of vendors running out of stock.
- Optimised Time Utilisation: Time previously spent on repetitive manual tasks is now available for more strategic efforts. Base has effectively freed up resources by trimming unnecessary time sinks from their workflow.
- Enhanced Focus on Growth: The reclaimed hours have been channeled into driving sales and refining marketing strategies, enabling iHelios to capitalise on opportunities for expansion.
Closing Thoughts
When iHelios began their search for a software partner, they approached it with a clear growth mindset, determined to find a solution that would eliminate inefficiencies and elevate their operations.
Their commitment paid off when they found Base. Working with Base has super-charged their business by removing the time-consuming and mundane from their operations. Base has given them the headspace to stop worrying about stock levels and start thinking about their potential.
