BaseLinker is constantly expanding and developing. Not only new integrations with external systems appear regularly, but also new features and improvements in the panel itself.
Nevertheless, we are still working hard to make sure that BaseLinker remains as intuitive and user-friendly as possible.
Knowledge base
Therefore, in the panel you will find many additional instructions and explanations. They are displayed at the top of particular tab or after hovering the cursor on selected button.
In addition, our knowledge base contains a search engine – this way you can easily find answers to your questions in our articles or FAQs.
If you cannot find the answers to your questions, you can always send your message in Help and contact section in the BaseLinker panel.
Our team is available for you 24/7, and we respond to 90% of inquiries within 3 hours.
Best practices
To ensure efficient problem resolution, remember to:
- choose the appropriate message subject;
- create a separate ticket for each topic;
- describe your problem using one specific example, providing the order/product ID for which it occurs;
- attach a screenshot/short screen recording illustrating the problem;
- do not include customer data in any form (in screenshots, recordings, or message content).
Following these recommendations will speed up the handling of your inquiry.