Topiary Garden, an online Home and Garden retailer, specialises in high-quality irrigation products from trusted brands including Claber, Gardena, and Hozelock. Selling through Amazon, B&Q, eBay, and their own website, they have built a loyal customer base through reliable products and excellent service.
But behind the scenes, inefficiencies were slowing them down. Their previous system for warehouse management and marketplace integration was expensive, overly complex, and slow to support their needs. That is when they turned to Base. The platform delivered the streamlined, responsive solution they had been searching for, unlocking the growth they were striving for.
The Challenge: High Costs, Complexity, and Slow Support
Before partnering with Base, Topiary Garden relied on a competitor’s platform to manage warehouse operations, stock control, and marketplace integration. Although it had a wide range of features, it also created major obstacles:
- High operational costs that strained the budget
- Cumbersome usability that made even basic tasks overly complex
To make matters worse, support was slow and frustrating. Help tickets often took too long to receive a response, and the answers were frequently generic and unhelpful. The result was wasted time, inefficiencies, and difficulty scaling the business with confidence.
The Solution: A Smarter, More Responsive System with Base
From the moment they switched to Base, Topiary Garden noticed a difference, not just in the software, but in the partnership.
Fast and effective support
Base’s support team has consistently impressed with their speed and quality of service. One Sunday morning, a ticket was submitted with the expectation of hearing back on Monday. Instead, a working fix arrived within 30 minutes, outside of standard working hours.
For more complex issues, the video call option allows direct conversations with system experts. It feels like having an in-house IT team, without the overhead.
Life-Changing Order and Stock Management
With Base’s intuitive tools, Topiary Garden finally has a single source of truth for inventory across all channels. This has dramatically reduced errors, improved order accuracy, and built confidence in day-to-day operations.
Stock control, shipping, and product listings are now streamlined. This efficiency has freed up valuable time to expand the product range and increase visibility across marketplaces.
More Time, More Growth
The operational improvements delivered by Base have directly driven growth:
- 120% increase in sales year-on-year during peak trading season
- 152% increase in parcels shipped between January and June compared to the previous year (3,500 parcels in just six months)
- Expansion into new product categories and re-entry into the European marketplace, with plans for French and German listings
One standout example highlights the impact: a landscaping company placed a large order late on a Friday afternoon. Thanks to Base, it was delivered by 08:00 the next morning, turning a first-time buyer into a repeat customer.
How Base Supported Topiary Garden’s Success
- Fast, knowledgeable support, often within minutes even on weekends
- A reliable, centralised inventory system across all sales channels
- Simplified order processing and product listing management
- Freed up time to focus on growth instead of admin
- Triple-digit percentage increases in sales and order volume
Scaling with Confidence
Thanks to their partnership with Base, Topiary Garden has streamlined operations and built a strong foundation for the future.
“We now have a true source of truth for our inventory across all channels, which has dramatically reduced errors, improved order accuracy, and given us greater confidence in our day-to-day operations. Base has given us the clarity and tools to grow our business with confidence.” – Mike Atkinson, Director at Topiary Garden Ltd
With Base’s reliable platform and outstanding support, Topiary Garden is free to focus on what they do best — helping customers care for their gardens, while continuing to grow across the UK and beyond.
Base gave Topiary Garden the clarity, tools, and confidence to scale operations efficiently, helping them focus on serving customers while growing across the UK and Europe. Try for free today.
