FAQ Base.com

Current topic: Marketplaces

Marketplaces

Does it matter if you watermark your images?

The subscription stores do not include the listing templates. Listing templates can be created by using either HTML or third party templates. You can find many providers of these for a small fee for one-off templates, or subscription based for ongoing HTML maintenance.
Some information here explains more on creating your own HTML templates: https://base.com/en-EN/help/knowledgebase/offer-template/

Does baselinker mirror my inventory off ebay onto my website?

Yes, BaseLinker can import your product data from eBay, and export it to your online store – either through an API, if you have a store on a platform with which we have integration, or using an XML file.

How to change the price?

Price can only be changed through BaseLinker and through the feed provided. Prices should only be in euros.

How is the product catalog managed?

For existing products SKUS are associated with existing product cards and Skroutz handles the content and the descriptions. For non-existing ones, they are adjusted based on initial feedback.

Are there any technical requirements for photos?

It depends on the category. The 1st picture should be preferably in white or gray background.

Are categories matched automatically?

BaseLinker does have our own categorization while listing.

What is the returns policy, does the seller have to provide a label to the customer?

In case of a return you are informed through the BaseLinker panel and you have to organize to pick up the parcel back from the customer.

Is it possible to list multivariant offers?

Size is considered a variant and can be included in the xml. Colour is included in the title and is considered a different sku.

Can I use html to create a long description?

HTML can be used; when listing, the description will be converted. You can also insert the description in HTML directly in the BaseLinker magazine and use the conversion option.

Are photos in the description allowed?

At the moment it is not possible to add photos to the description.

What if we want to later add some new products do you translate them also or only you translate a first XML?

Xml is updated per hour, so if new products are added we take this info directly. We handle the translations.

Do we need to translate product parameters?

There’s no need for that. Pigu only expects proper translations for names and descriptions.

How to integrate Pigu for different markets?

After adding the integration in the settings, all available markets where you can start selling will be accessible. You can find more info in our article Pigu – integration configuration.

Do we need to prepare product data in 4 languages?

Yes, Russian is also recommended on top of that, but you can translate all this data using the DeepL plugin or generate it with AI.

Where are products stored in case of fulfillment (VAT issue)?

The goods are stored in Lithuania. In this case, Lithuanian VAT applies.

How does the returns/complaints process work for Cross Dock shipping?

Cross Dock logistics also handles returns to the Seller. The cost of processing a return is 50% of the commission, but no more than 10 EUR, which includes courier shipping directly to the Seller’s warehouse.

What are the size limits for packages?

The maximum package size is (length + width + height) < 3 m. No side can be longer than 2 m. Maximum weight – <80 kg.

What currency is used for selling on Pigu?

All transactions are in EUR.

When listing an offer, I get an error “Modification does not exist for offer”.

This means that the product card isn’t created in Pigu for that specific market. You need to create the card through the API, but you gotta have this feature enabled. To do that, get in touch with us using the contact form in the BaseLinker panel.

Is it possible to specify which countries we ship to when creating a listing?

When creating a shipping template in the seller panel, you can select a specific delivery method and choose which countries it should be available for.

Are EAN codes required?

AliExpress requires this field to be filled in, however, the platform currently does not verify the correctness of this code.

Is it possible to update AliExpress listings through Base (e.g., changing EAN, SKU, etc.)?

At the moment, only price and product quantity updates are available in listings. It’s possible that these operations will be expanded in the future with additional options, including those mentioned.

Is the integration with Base prepared for changes related to GDPR?

Yes, for this purpose you need to complete the following parameters on the listing form: Manufacturer name, Manufacturer e-mail, Manufacturer address, Manufacturer phone number, as well as CE-certificate. Of course, it’s possible to complete these parameters at a later time by performing actions on listings that have already been published.

Can you set a minimum price for Kaufland offers from Base?

Unfortunately, no. At this time, the minimum price can only be set on the Kaufland side.

How can you send statuses to Kaufland other than those visible in the integration settings?

Base allows you to change statuses based on the available parameters in the Kaufland API. If these are expanded in the Kaufland API in the future, we will enable their synchronization.

How to list a multi-variant offer?

At the moment, listing multi-variant offers directly from Base is not possible. The offers are combined by the algorithm based on the title and attributes.