FAQ Base.com

Current topic: AliExpress

AliExpress

Is it possible to specify which countries we ship to when creating a listing?

When creating a shipping template in the seller panel, you can select a specific delivery method and choose which countries it should be available for.

Are EAN codes required?

AliExpress requires this field to be filled in, however, the platform currently does not verify the correctness of this code.

Is it possible to update AliExpress listings through Base (e.g., changing EAN, SKU, etc.)?

At the moment, only price and product quantity updates are available in listings. It’s possible that these operations will be expanded in the future with additional options, including those mentioned.

Why isn’t the Brand parameter visible on the listing form?

The brand needs to be added on the marketplace side and then Individual parameters download should be performed in AliExpress integration settings.

Can I import listings from AliExpress into Base?

Yes, listings created on th AliExpress platform can be imported into our system via the Import tab in the Offer management section.

How to handle orders canceled on the AliExpress side?

Information about a canceled order is transmitted to the Base system. Using automated actions, the order can be assigned to the appropriate status.

Can I connect multiple AliExpress accounts to a single Base account?

Yes, Base allows you to add multiple AliExpress accounts and manage them from a single panel.