Pigu (PHH Group)

Do we need to translate product parameters?

There’s no need for that. Pigu only expects proper translations for names and descriptions.

How to integrate Pigu for different markets?

After adding the integration in the settings, all available markets where you can start selling will be accessible. You can find more info in our article Pigu – integration configuration.

Do we need to prepare product data in 4 languages?

Yes, Russian is also recommended on top of that, but you can translate all this data using the DeepL plugin or generate it with AI.

Is it possible to sell using fulfillment?

Yes.

Where are products stored in case of fulfillment (VAT issue)?

The goods are stored in Lithuania. In this case, Lithuanian VAT applies.

Is it possible to sell only to businesses?

It’s not possible.

Are waste registers required in these countries (LT, LV, EE, FI)?

No.

How does the returns/complaints process work for Cross Dock shipping?

Cross Dock logistics also handles returns to the Seller. The cost of processing a return is 50% of the commission, but no more than 10 EUR, which includes courier shipping directly to the Seller’s warehouse.

What are the size limits for packages?

The maximum package size is (length + width + height) < 3 m. No side can be longer than 2 m. Maximum weight – <80 kg.

What currency is used for selling on Pigu?

All transactions are in EUR.

When listing an offer, I get an error “Modification does not exist for offer”.

This means that the product card isn’t created in Pigu for that specific market. You need to create the card through the API, but you gotta have this feature enabled. To do that, get in touch with us using the contact form in the BaseLinker panel.

FAQ Base.com