FAQ Base.com

Current topic: Skroutz

Skroutz

How to change the price?

Price can only be changed through BaseLinker and through the feed provided. Prices should only be in euros.

How is the product catalog managed?

For existing products SKUS are associated with existing product cards and Skroutz handles the content and the descriptions. For non-existing ones, they are adjusted based on initial feedback.

Are there any technical requirements for photos?

It depends on the category. The 1st picture should be preferably in white or gray background.

Are categories matched automatically?

BaseLinker does have our own categorization while listing.

What is the returns policy, does the seller have to provide a label to the customer?

In case of a return you are informed through the BaseLinker panel and you have to organize to pick up the parcel back from the customer.

Is it possible to list multivariant offers?

Size is considered a variant and can be included in the xml. Colour is included in the title and is considered a different sku.

Can I use html to create a long description?

HTML can be used; when listing, the description will be converted. You can also insert the description in HTML directly in the BaseLinker magazine and use the conversion option.

Are photos in the description allowed?

At the moment it is not possible to add photos to the description.

What if we want to later add some new products do you translate them also or only you translate a first XML?

Xml is updated per hour, so if new products are added we take this info directly. We handle the translations.