Communication with the customer

You can also use BaseLinker for communication with the customer. You can use email and/or SMS messages, which you can send directly from the system!

Your customers can receive an email with a link to track the shipment, information about the order being sent, and an invoice as an attachment. Such a message can be sent automatically, for example, after a status change with the carrier.

Email accounts

Email messages can be sent from BaseLinker servers (@baselinker.com) or directly from your mailbox.

Default email address

If you don’t connect your own email account to the system, messages will be sent from the system mailbox. The recipient will see the email address you provided when creating your BaseLinker account in the Reply to field.

You can change the name and displayed sender’s email address in the section Orders → Email/SMS templates → E-mail accounts → Standard email address settings.

Your own email account

Connecting your own email inbox is possible in the section Orders → Email/SMS templates → E-mail accounts. Click the green +Add new account button and choose the appropriate option:

Add SMTP account (for most mailboxes),
Add a Gmail account.

You can find detailed instructions for connecting your own email inbox in the article E-mail templates and accounts: Personal mailbox.

By connecting your own email inbox, messages to buyers will be sent directly from your email inbox.

Sending email messages

You can send emails through BaseLinker:

individually, from the order card (section Message exchange);
in bulk from the order list;
automatically, using automatic actions.

Templates

In the system, you can create an unlimited number of email and SMS message templates. These are patterns of messages you want to send to customers.

You can create message templates in the section Orders → E-mail/SMS templates.

In email templates, you can use tags where selected information will be automatically inserted (e.g., buyer’s name, order number, shipment number, and many others).

,You can also select an attachment that will be added to the message (it can be a file from the disk, a printout from the system, e.g., an invoice or a package photo taken in the packing assistant).

For more information about creating email templates and available tags, see the article E-mail templates and accounts – Creating email templates.

SMS messages

You can send SMS messages from the system in a similar way to email messages.

However, for this to be possible, you need to connect an integration with an SMS application.

You can find more information on this topic in the article Sending SMS messages.

Responso

You can handle messages from buyers, discussions on Allegro, and communication from other sources directly in the BaseLinker panel without the need to log in to the Allegro panel, other marketplace platforms, or your email inbox. Thanks to integration with Responso, all messages will be visible in our panel and you will be able to respond to them directly from BaseLinker.

BL Caller

BL Caller is an application for Android devices that you can also connect with BaseLinker.

If, when you are logged into the system, a customer calls you from a phone number that is associated with any order in the system – you will see information about who is calling and their orders.

The application’s capabilities are described in detail in the article BaseLinker Caller.