Integrate Call Center Online with DHL Fulfillment

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with Base.com provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to Base.com and the Call Center Online customer service system.
• Download information from Base.com to Customer Card in Call Center Online system.
• Ability to change order status in Base.com from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in Base.com when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from Base.com.
• Monitoring of customer service processes.

Special offer:

Instructions for integrating with Call Center Online

By integrating with Call Center Online, Base.com achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.

Integrating Base.com account with DHL Fulfillment allows you to control and manage your fulfillment orders in one intuitive system. Fulfillment as a form of outsourcing logistics services is becoming more and more popular amongst retailers. Outsourcing the logistics process to an external company saves time, eliminates the fixed costs associated with renting a warehouse, and reduces packing or shipping mistakes. The range of services offered can vary from one provider to another.

Integrating a DHL Fulfillment with Base.com enables:

• forwarding orders to DHL Fulfillment (including automation of order forwarding and processing back orders)
• viewing current order status
• automatic forwarding of the shipment tracking number either to the customer or marketplace platform