Fulfillment integrations in Base.com allow you to pass orders to an external warehouse that packs and ships parcels on your behalf. This way, you manage your sales in one panel without the need to run your own warehouse. Below you will find a description of the types of fulfillment integrations, how to connect them, and an overview of the places in the system where you configure and manage fulfillment processes.
Types of fulfillment integrations
There are two types of fulfillment integrations available in Base.com:
- Marketplace/catalog fulfillment – e.g. Allegro Fulfillment. Connects your Base.com account with the fulfillment service offered by a given marketplace. Requires a prior connection of the marketplace integration (e.g. Allegro).
- Courier fulfillment – e.g. Oex fulfillment, Amazon Multichannel Fulfillment. Passes order data (product identifier, weight, quantity, recipient data) to the fulfillment provider, which handles the entire process from packing to shipping.
How to connect a fulfillment integration?
- Log in to your Base.com panel and go to the Integrations section.
- Click the green button + Add integration
- From the list of integrations, select the appropriate fulfillment plugin – you will find it in the Fulfillment category.
- After connecting, fill in the account form. At the top of the form you will find:
- Account name – any name visible in the Base.com panel to help identify the account;
- Account – a dropdown list to select the marketplace account related to the fulfillment (not visible for fulfillment integrations without marketplace/catalog integrations).
- The remaining fields depend on the specific integration – the form adapts to the selected fulfillment provider.
Added fulfillment accounts are visible in the account table of the given integration. You can edit, clone, or delete them. Above the table, there is a +Add new account button.
Fulfillment integration configuration
After connecting a fulfillment integration, go to Integrations → the selected integration to configure fulfillment accounts (adding, editing), default settings, and – depending on the integration – synchronization of stock levels with the fulfillment service.
For marketplace fulfillment (e.g. Allegro), additional options may be available, such as auction stock synchronization (full synchronization, close only at stock 0, only decrease/increase stock, etc.).
Order card and fulfillment
The order card contains the data passed to the fulfillment provider: product identifier, weight, quantity, and recipient data. The fulfillment provider processes the order based on this information.
From the order card and the order list, you can create shipments (in the case of courier fulfillment integrations) and perform other order-related actions.
Automatic actions for fulfillment orders
In the conditions of automatic actions, you can use the Fulfilled by filter and select Fulfillment so that actions are executed only for orders fulfilled by the fulfillment provider. This allows you to handle your own orders and fulfillment orders differently.
You can learn more about automatic actions in our article: Automation.
Shipments to fulfillment
In the Products → Stock control → Shipments to fulfillment section, you manage product deliveries to the external fulfillment warehouse.
You can create a shipment to fulfillment, select products and quantities, and arrange them in boxes according to the warehouse requirements – synchronization with the Base.com warehouse happens automatically.
The delivery list allows you to filter by status (Draft, Packing, Registered, In transit, Unpacking, Ready), date, warehouse, etc. Deliveries can be edited, duplicated, viewed in history, or deleted (if not yet registered in the fulfillment system).
Shipments to fulfillment are useful when you do not have your own warehouse or when you transfer part of your stock to an external warehouse (e.g. due to product dimensions). A connected fulfillment integration is required to use this module.
Warehouses and warehouse documents
In the Products → Settings → Warehouses section, external warehouses (e.g. the fulfillment warehouse) will be available, which you can use when creating and filtering shipments to fulfillment.
In the Products → Stock control → Warehouse documents section, you can filter documents by issue type Shipment to fulfillment to see documents related to fulfillment deliveries.
Summary
- Connecting the integration – Integrations → + Add integration → Fulfillment → select the plugin and fill in the account form.
- Configuration – Integrations → [Your fulfillment integration] → accounts, default settings, stock synchronization.
- Shipping stock to the warehouse – Products → Stock control → Shipments to fulfillment.
- Order fulfillment – data from the order card is passed to the fulfillment provider; you can identify fulfillment orders by the Fulfilled by: Fulfillment condition in automatic actions.
- Stock levels – synchronization in the integration settings; external warehouses in Products → Settings → Warehouses.