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Communication with customers is a very important part of e-commerce. You can make it easier for yourself by using Responso, a customer service support system that is integrated with Base.com and works like a communication module in your Base.com panel.
Customers will rate you better Buyer feedback is crucial in any e-commerce business, and the quality of customer service has a huge impact on whether they will be positive. With the right support, you can significantly increase your customers' satisfaction.
Improve your account health on marketplaces Response time is a very important parameter when selling on Amazon. Responso's features will help you maintain customer response SLAs better, so your account health is in good shape.
Save time with one customer service panel across your sales channels Ping-ponging between different platforms to revert to customer’s pending messages? Respond promptly and accurately with all your correspondence in one place- the Responso module.
Boost employee productivity By sorting out correspondence handling, customer service teams are freed up to deliver impact by performing meaningful work, enabling you to track and improve employee efficiency.
Responso module provides full control over all communication with buyers in your e-commerce. All messages are accessible from the Base.com dashboard, where you can manage them conveniently, with the help of advanced filters, tags, statuses or automation.
Time is of the essence in customer conversations. Enabling Responso facilitates quick and direct access to order information, conversation history and buyer feedback- all in a single place.
Integrating Base.com and Response accounts only takes a minute, but it doesn’t stop there. With integration compatibility and capability with both tools, you ensure that you can quickly and conveniently manage multiple sources of communications in one panel accessible from the Base.com menu.
It's impossible to respond immediately to every message - unless you have a really good autoresponder. Responso is the most flexible autoresponder on the market, and you can tailor it down to the day of the week, keyword and other conditions compliant with your business.
Small time savings in each daily task equals many hours saved per month. This includes setting order statuses. If something changes as a result of a conversation with a customer, you can update the status directly from the ticket.
Cut down manual effort linked to ticketing, escalations and deadlines. Thanks to automatic shareholders, many operations can happen without your participation.
The Responso module puts the most modern tools available on the market at your disposal. With AI-driven customer service, creating contextual messages from existing order data is a breeze!
Business decisions should be data-driven, including when it comes to customer service. Responso reports will show you request handling, product popularity, buyer purchase behaviors and more. This information lets you know which areas to focus on for improvement.
Efficient customer service team management translates to buyer satisfaction. With the Responso module you will also take charge of division of labor, current tasks or assigning the appropriate level of authority.
Base.com offers you complex sales management. In addition to the Customer Service, we also offer you access to a warehouse, where you can create a product database, a panel for the bulk offer listing or the possibility to integrate the store with marketplace platforms.
Functions overviewOrder ManagerMarketplace ManagerProduct ManagerPrice automationShipping managementWorkflow automationBaseLinker ConnectAI for e-commerce
