In the Indian e-commerce ecosystem, returns to origin (RTO) are often dismissed as a cost of doing business. A necessary evil. A customer-first compromise. But the numbers tell a far more dangerous story. In 2025 alone, Indian sellers lost nearly ₹2 lakh crore in revenue due to returns. What was once positioned as a retention lever has quietly transformed into one of the largest profit leakages...
Product Manager & Order Manager Automatic Actions (Automations) New action (Orders): Close Packing Assistant (close the Packing Assistant interface automatically). New condition (Orders): Total volume of products in an order (useful for routing/automation based on order size). New action (Products): Add photo in Automatic Product Actions. Base Connect Separated “overwrite contact data”...
In Indian e-commerce circles, crossing the ₹50 Cr GMV mark is quietly known as the Valley of Death. It’s the stage where momentum stalls, margins thin out, and ambition collides with reality. Data consistently shows that nearly 65% of Indian brands remain trapped in the ₹1–50 Cr GMV revenue band, unable to make the leap to the coveted ₹100 Cr milestone. The reason isn’t demand. It isn’t marketing...
India’s e-commerce boom looks spectacular on the surface. With the market racing toward $163 billion by 2026, growth headlines are everywhere. Order volumes are up. GMV charts are green. Dashboards look healthy. But here’s the uncomfortable truth most sellers discover too late: top-line growth is often a vanity metric. A brand celebrating a 30% jump in orders may actually be bleeding cash...
Automatic actions in Base.com are built on a simple idea: when something happens in the system, the next step should happen automatically. Base already knows the event. The value comes from deciding what should happen next, and under which conditions. Every automatic action has three parts: An event that starts the rule Conditions that decide when it applies Actions that run once those conditions...
For Indian sellers, growth is often overshadowed by a silent profit-killer: Return to Origin (RTO). For D2C brands, an order is only a “sale” once the cash is in the bank. However, with Cash on Delivery (COD) still accounting for over 60% of transactions in India, the risk of a package traveling across the country only to be refused at the doorstep is a reality that drains margins...
Operating an e-commerce brand in India is a high-stakes balancing act. On one hand, you have the massive potential of a digital-first population; on the other, you face the unique logistical hurdles of a market that still heavily relies on cash. If you are a founder or a manager at a D2C brand, you know the sinking feeling of seeing a high volume of orders only to realize half of them are either...
Base has long since grown beyond being just an order management tool. Our goal is to build a complete platform that supports every aspect of modern e-commerce. Today, we’re taking another major step in that direction with the launch of the Customer Module — a built-in, lightweight CRM available directly within Base. The module is designed exclusively for B2B relationships. It allows you to...
Walmart has become a critical channel for ecommerce brands looking to diversify revenue, reach new customers, and scale beyond traditional marketplaces. With its massive customer base, trusted brand, and expanding fulfillment capabilities, Walmart is increasingly part of long term marketplace strategies. But selling on Walmart successfully requires more than simply listing products. As brands...
Key Summary Amazon Multi-Channel Fulfilment (MCF) provides fast, reliable logistics using Amazon’s fulfilment network to ship orders from non-Amazon channels. Base.com connects all your sales channels, automates order routing, synchronises inventory in real time. Key difference: Amazon MCF handles the physical fulfilment. Base.com manages, automates, and optimises your entire multi-channel...