WhatsApp and marketplaces in one place

Responso collects messages from WhatsApp, Instagram, Allegro, emails, and other channels in one organized panel.

Automation and AI support

Integration with Responso automates service, while AI analyzes context and sentiment and takes over some of the queries so that nothing is missed, even during peak season.

Information about orders linked to a number

The WhatsApp–Responso–Base integration links the customer's phone number to their order history, which is visible directly in the chat window.

Using templates from Responso

In Responso, you can synchronize or create WhatsApp Business templates and use them in automations to initiate contact outside the 24-hour window.

Voice communication

Responso allows you to listen to and record voice messages from WhatsApp while handling tickets.

Support for foreign customer service

Responso detects the language of the request and launches appropriate automations, which facilitates customer service in foreign markets where WhatsApp is the standard.