Integrate Zendesk with Fulfillment Amazon

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from Base.com directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in Base.com.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the Base.com panel.

Integration between Base.com with Amazon Multi-Channel Fulfillment streamlines picking, packing and shipping of products from Amazon's warehouse to a buyer from another sales channel (e.g. eBay, Etsy or your own shop). The module allows convenient handling of shipments directly in the Base.com panel.

Explore the possibilities of integrating Base.com with Amazon Multi-Channel Fulfillment:

• Sending parcels manually or automatically
• Cancellation of shipments
• Tracking the shipment status and the ability to forward it to the customer
• Transfer of shipment number to customer or marketplace platform