Integrate Reverb with Zendesk

Integration with Reverb is a two-way integration that offers downloading orders from the marketplace to the Base.com panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, Base.com warehouse, wholesaler or external ERP system. Orders from Reverb can be handled in the Base.com Order Manager or forwarded to the store / ERP. The number of Reverb connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating Base.com with Reverb offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on Reverb according to your stock
• downloading and handling orders in Base.com
• forwarding orders to the store or ERP
• forwarding shipping numbers to Reverb
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in Reverb with BaseLinker Caller application

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from Base.com directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in Base.com.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the Base.com panel.