For Indian sellers, growth is often overshadowed by a silent profit-killer: Return to Origin (RTO). For D2C brands, an order is only a “sale” once the cash is in the bank. However, with Cash on Delivery (COD) still accounting for over 60% of transactions in India, the risk of a package traveling across the country only to be refused at the doorstep is a reality that drains margins...
Operating an e-commerce brand in India is a high-stakes balancing act. On one hand, you have the massive potential of a digital-first population; on the other, you face the unique logistical hurdles of a market that still heavily relies on cash. If you are a founder or a manager at a D2C brand, you know the sinking feeling of seeing a high volume of orders only to realize half of them are either...
For a D2C brand, the journey from “Order Confirmed” to “Delivered” is the most expensive phase of the business. For a D2C brand, every order represents a promise, but in India, that promise is often broken by logistical hurdles. If you are not actively finding ways to reduce RTO in ecommerce, your profit margins are likely being swallowed by shipping labels and...
In the Indian market, the gap between a successful brand and a struggling one is often the efficiency of their back-end. When a customer orders a leather bag from your website or a marketplace, they aren’t just buying a product; they are buying the promise of a seamless delivery. Managing this promise manually becomes impossible once you scale. An order management system India serves as the...
The real work for an Indian e-commerce brand begins after the customer hits the buy button. With the Indian e-commerce market projected to surpass $115 billion by late 2026, the real battle for profitability is fought during the transit phase. Statistics show that while acquiring a new customer costs 5x more than retaining one, nearly 84% of Indian shoppers say they will not return to a brand...
In India, the complexity of moving products from a warehouse to a customer’s doorstep has evolved rapidly. For modern brands, the challenge is no longer just about receiving an order but ensuring that the logic behind fulfilling it is airtight. As businesses scale, they often encounter scenarios where a single order cannot be shipped in one go, perhaps because items are located in different...
Base has long since grown beyond being just an order management tool. Our goal is to build a complete platform that supports every aspect of modern e-commerce. Today, we’re taking another major step in that direction with the launch of the Customer Module — a built-in, lightweight CRM available directly within Base. The module is designed exclusively for B2B relationships. It allows you to...
The difference between a growing D2C brand and a struggling one often comes down to how they handle the products they don’t have on the shelf yet. Whether it is a sudden surge during the Diwali sale or a high-anticipation product launch, managing inventory gaps is a daily reality for Indian sellers. When a customer lands on your website and finds a “Sold Out” badge, you...
The Indian retail market is currently navigating a period of rapid growth, but for many sellers, this growth comes with a hidden cost. While getting a customer to complete a purchase is a win, the real challenge begins after the package leaves the warehouse. In a landscape where Cash on Delivery remains a preferred choice for millions, managing the lifecycle of an order is complex. Leading brands...
Walmart has become a critical channel for ecommerce brands looking to diversify revenue, reach new customers, and scale beyond traditional marketplaces. With its massive customer base, trusted brand, and expanding fulfillment capabilities, Walmart is increasingly part of long term marketplace strategies. But selling on Walmart successfully requires more than simply listing products. As brands...