Question 1

How to automatically assign a courier based on PIN code for Indian ecommerce orders?

Accepted Answer

Use an order management system with a rule engine that reads the delivery PIN code on every order. Configure serviceability data, pin code tiers, priority couriers, and failover. The system then assigns a courier before the label prints. Base.com does this for marketplace and website orders in one flow.

Question 2

Does pin-code based courier allocation reduce RTO?

Accepted Answer

Yes. Routing each order to the courier with the strongest record in that pin code reduces failed deliveries. Brands with intelligent routing and active NDR management typically bring RTO to 10-15%, against an 18-25% D2C average. Learning how to automatically assign a courier based on PIN code is one of the most direct RTO levers available to Indian sellers.

Question 3

Can I set different couriers for COD and prepaid orders?

Accepted Answer

Yes. Base.com lets you create separate rules by payment mode, so COD orders go to couriers with stronger cash-on-delivery performance in that tier. You can also restrict COD in high-risk PIN codes.

Question 4

What happens if the assigned courier cannot service a pin code?

Accepted Answer

Base.com automatically fails over to the next courier in your priority list, from P1 to P2 to P3. The order moves forward without manual reassignment, so dispatch stays on schedule.

Question 5

Does Base.com support courier allocation across multiple warehouses?

Accepted Answer

Yes. Base.com first routes each order to the warehouse that holds stock, then assigns a courier mapped to that warehouse and destination. Each warehouse can have its own courier partners and rules.

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