Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from Base.com directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.
- The add-on shows the order number, date and its status, which allows you to improve customer service.
- From the side block, you can conveniently go to the correct order card in Base.com.
- The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the Base.com panel.
Turning logistics over to Cargo Partner turns fixed warehousing costs into variable ones and allows you to scale your sales unlimitedly without investing in your own infrastructure or personnel. Fully automating the order handling process drastically reduces delivery time to the end customer, which directly increases customer satisfaction and builds a real competitive advantage for your business.
