Integrate Zendesk with Dextrum

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from Base.com directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in Base.com.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the Base.com panel.

Integrating Base.com account with Dextrum allows you to control and manage your fulfillment orders in one intuitive system. Fulfillment as a form of outsourcing logistics services is becoming more and more popular amongst retailers. Outsourcing the logistics process to an external company saves time, eliminates the fixed costs associated with renting a warehouse, and reduces packing or shipping mistakes. The range of services offered can vary from one provider to another.

By connecting via API, Base.com and the Dextrum system are able to exchange information on new orders appearing on your website or marketplace account. Base.com x Dextrum integration is provided by a third-party company - please contact the supplier before adding it to your panel.

Integrating a Dextrum with Base.com enables:

• forwarding orders to Dextrum (including automation of order forwarding and processing back orders)
• viewing current order status
• automatic forwarding of the shipment tracking number either to the customer or marketplace platform