Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from Base.com directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.
- The add-on shows the order number, date and its status, which allows you to improve customer service.
- From the side block, you can conveniently go to the correct order card in Base.com.
- The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the Base.com panel.
Integrating your Base.com account with DP World Fulfillment
Integrating your e-commerce platform with DP World Fulfillment allows you to manage your fulfillment orders seamlessly in one intuitive system. Outsourcing logistics to a trusted fulfillment provider helps businesses reduce operational complexity, minimize fixed costs, and improve order accuracy.
By leveraging DP World’s global network and expertise, you can focus on growing your business while ensuring fast and reliable order fulfillment.
By connecting via API, your e-commerce store and the DP World Fulfillment system can automatically exchange order and inventory data, ensuring a smooth and efficient fulfillment process.
Integrating DP World Fulfillment enables:
- Automated order forwarding – Seamlessly send orders to DP World Fulfillment for processing
- Real-time order tracking – Monitor fulfillment status and shipping progress
- Automatic tracking updates – Ensure customers or marketplace platforms receive tracking details instantly
How to get started?
To start using DP World Fulfillment, please contact the team directly via the form on their website.
