Integrate Freshdesk with DP World

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between Base.com and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the Base.com panel.

.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The Base.com - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.

Integrating your Base.com account with DP World Fulfillment

Integrating your e-commerce platform with DP World Fulfillment allows you to manage your fulfillment orders seamlessly in one intuitive system. Outsourcing logistics to a trusted fulfillment provider helps businesses reduce operational complexity, minimize fixed costs, and improve order accuracy.
By leveraging DP World’s global network and expertise, you can focus on growing your business while ensuring fast and reliable order fulfillment.
By connecting via API, your e-commerce store and the DP World Fulfillment system can automatically exchange order and inventory data, ensuring a smooth and efficient fulfillment process.

Integrating DP World Fulfillment enables:

• Automated order forwarding – Seamlessly send orders to DP World Fulfillment for processing
• Real-time order tracking – Monitor fulfillment status and shipping progress
• Automatic tracking updates – Ensure customers or marketplace platforms receive tracking details instantly

How to get started?
To start using DP World Fulfillment, please contact the team directly via the form on their website.