Integrate Back Market EU with Call Center Online

Integration with Back Market EU is a two-way integration that offers downloading orders from the marketplace to the Base.com panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, Base.com warehouse, wholesaler or external ERP system. Orders from Back Market EU can be handled in the Base.com Order Manager or forwarded to the store / ERP. The number of Back Market EU connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating Base.com with Back Market EU offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on Back Market EU according to your stock
• downloading and handling orders in Base.com
• forwarding orders to the store or ERP
• forwarding shipping numbers to Back Market EU
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in Back Market EU with BaseLinker Caller application

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with Base.com provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to Base.com and the Call Center Online customer service system.
• Download information from Base.com to Customer Card in Call Center Online system.
• Ability to change order status in Base.com from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in Base.com when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from Base.com.
• Monitoring of customer service processes.

Special offer:

Instructions for integrating with Call Center Online

By integrating with Call Center Online, Base.com achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.