Call Center Online

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with Base.com provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to Base.com and the Call Center Online customer service system.
• Download information from Base.com to Customer Card in Call Center Online system.
• Ability to change order status in Base.com from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in Base.com when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from Base.com.
• Monitoring of customer service processes.

Special offer:

Base.com users with an active integration with Call Center Online will receive 5% discount on Call Center services. To benefit from the offer, simply apply to your Call Center Online account manager. The discount will be added to your invoice.

Instructions for integrating with Call Center Online

By integrating with Call Center Online, Base.com achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.