Integrate Responso with Dextrum

Responso is a system that facilitates e-commerce customer service and significantly increases its efficiency. It enables central management of communications from multiple sources. It serves as a standalone tool, but can also act as an integrated module of Base.com, extending and complementing its buyer service capabilities.

Learn about selected features of the Responso system:

• Autoresponders for Allegro, Amazon, eBay, Empik, Kaufland and many others
• Extensive automatic actions based on, among other things, key phrases or message sentiment
• AI functions - including message correction and generation, and context and sentiment analysis
• Online chat to configure and embed on your e-commerce site
• Multiple integrations with marketplaces, store platforms, social media or email inboxes
• Support for foreign sales, thanks to translated autoresponders, among other things
• Reports of efficiency of customer service employees, average response time and other parameters
• Reviews module, which gathers reviews from all Allegro accounts in one place and provides opportunities for automation

Integration with Responso also makes things easier in the Base.com panel itself, where you can access the entire Responso inbox. Next to the order card in the Base.com panel, you can also see the correspondence with a given customer. In addition, from Responso you can, among other things, view the customer's order history in Base.com and manually and automatically change order statuses. You can also instantly download shipping labels or add a note to an order, which will be visible in the information in the Base.com panel.

Integrating Base.com account with Dextrum allows you to control and manage your fulfillment orders in one intuitive system. Fulfillment as a form of outsourcing logistics services is becoming more and more popular amongst retailers. Outsourcing the logistics process to an external company saves time, eliminates the fixed costs associated with renting a warehouse, and reduces packing or shipping mistakes. The range of services offered can vary from one provider to another.

By connecting via API, Base.com and the Dextrum system are able to exchange information on new orders appearing on your website or marketplace account. Base.com x Dextrum integration is provided by a third-party company - please contact the supplier before adding it to your panel.

Integrating a Dextrum with Base.com enables:

• forwarding orders to Dextrum (including automation of order forwarding and processing back orders)
• viewing current order status
• automatic forwarding of the shipment tracking number either to the customer or marketplace platform