Integrate eBay with Responso

Integration with eBay is a two-way integration that offers downloading orders from the marketplace to the Base.com panel, as well as listing and synchronizing offers. For listing you can use your store's warehouse, Base.com warehouse, wholesaler or external ERP system. Orders from eBay can be handled in the Base.com Order Manager or forwarded to the store / ERP. The number of eBay connected accounts is unlimited - you can add as many accounts as you need within your business, without affecting the subscription amount.

Integrating Base.com with eBay offers:

• listing thousands of offers with just a few clicks
• to synchronize quantities and prices on eBay according to your stock
• downloading and handling orders in Base.com
• forwarding orders to the store or ERP
• forwarding shipping numbers to eBay
• handling orders quickly and without errors with the help of the Pick&Pack Assistant
• using the automatic actions that take care of your orders
• issuing invoices and receipts for downloaded orders
• creating shipments with selected carriers
• recognize the caller who made the purchase in eBay with BaseLinker Caller application

In Base.com you can configure separate shipping templates for each eBay portal (ebay.pl, ebay.com, ebay.de etc). The template is automatically completed on the listing form, so the offer creating process takes much less time. Only Base.com features listing eBay offers visually equivalent to offers listed on Allegro. Base.com also gives you the opportunity to take advantage of many powerful options for managing eBay offers (making bulk changes to multiple offers at once).

Responso is a system that facilitates e-commerce customer service and significantly increases its efficiency. It enables central management of communications from multiple sources. It serves as a standalone tool, but can also act as an integrated module of Base.com, extending and complementing its buyer service capabilities.

Learn about selected features of the Responso system:

• Autoresponders for Allegro, Amazon, eBay, Empik, Kaufland and many others
• Extensive automatic actions based on, among other things, key phrases or message sentiment
• AI functions - including message correction and generation, and context and sentiment analysis
• Online chat to configure and embed on your e-commerce site
• Multiple integrations with marketplaces, store platforms, social media or email inboxes
• Support for foreign sales, thanks to translated autoresponders, among other things
• Reports of efficiency of customer service employees, average response time and other parameters
• Reviews module, which gathers reviews from all Allegro accounts in one place and provides opportunities for automation

Integration with Responso also makes things easier in the Base.com panel itself, where you can access the entire Responso inbox. Next to the order card in the Base.com panel, you can also see the correspondence with a given customer. In addition, from Responso you can, among other things, view the customer's order history in Base.com and manually and automatically change order statuses. You can also instantly download shipping labels or add a note to an order, which will be visible in the information in the Base.com panel.