Integrate Responso with euShipments

Responso is a system that facilitates e-commerce customer service and significantly increases its efficiency. It enables central management of communications from multiple sources. It serves as a standalone tool, but can also act as an integrated module of Base.com, extending and complementing its buyer service capabilities.

Learn about selected features of the Responso system:

• Autoresponders for Allegro, Amazon, eBay, Empik, Kaufland and many others
• Extensive automatic actions based on, among other things, key phrases or message sentiment
• AI functions - including message correction and generation, and context and sentiment analysis
• Online chat to configure and embed on your e-commerce site
• Multiple integrations with marketplaces, store platforms, social media or email inboxes
• Support for foreign sales, thanks to translated autoresponders, among other things
• Reports of efficiency of customer service employees, average response time and other parameters
• Reviews module, which gathers reviews from all Allegro accounts in one place and provides opportunities for automation

Integration with Responso also makes things easier in the Base.com panel itself, where you can access the entire Responso inbox. Next to the order card in the Base.com panel, you can also see the correspondence with a given customer. In addition, from Responso you can, among other things, view the customer's order history in Base.com and manually and automatically change order statuses. You can also instantly download shipping labels or add a note to an order, which will be visible in the information in the Base.com panel.

Integrating euShipments.com with your Base.com account streamlines your fulfillment and cross-border delivery processes, giving you full control over your international logistics operations from a single platform. By utilizing euShipments.com's advanced fulfillment and logistics services, you can enhance the efficiency of your order fulfillment, cut down on operational costs, and expand your reach to customers across Europe.

The euShipments.com integration via API ensures seamless communication between your online store and the fulfillment network, automating key processes and providing up-to-date information at every step of the order journey.

Key benefits of euShipments.com Integration: