Integrate Comarch e-Sklep with Call Center Online

Integrating Comarch e-Sklep online store to the Base.com system focuses on connecting the store platform with marketplace services, such as Allegro, eBay or Amazon. Marketplace integration modules built into store platforms usually provide very limited functionalities. Sellers often choose Base.com as an intermediary to access its features to support the offer listing and sales management. Get surprised how simple and quick such integration process actually gets!

Retailers running their business exclusively in the online store also switch their order management to Base.com to improve their workflow using the Pick&Pack Assistant or automatic actions, and benefit from the carrier and accountancy integrations in one place.

Integrating a Comarch e-Sklep store with Base.com enables:

• listing products from the store's warehouse to the marketplace (Comarch e-Sklep store as an external warehouse)
• forwarding orders from the marketplace (integrated two-ways) to the online store
• prices and stock synchronization between the store and multiple marketplace services
• forwarding shipping numbers and order statuses from Base.com to the store (so that the store also has live order data when processed in Base.com)
• updating products in offers according to the information in the store's warehouse
• creation of invoices based on orders from Comarch e-Sklep and possible forwarding to the external accounting program
• printing receipts on a fiscal printer for orders downloaded from Comarch e-Sklep
• recognition of the caller who made a purchase in Comarch e-Sklep with BaseLinker Caller application
• easy shipping label creation

Basic online store platform task is to present the goods and provide a convenient purchase process for the buyer. The order handling workflow itself isn't usually advanced in the majority of shop platforms, and that's why it is worth connecting the shop to a tool created for this purpose - the Base.com.

Comarch e-Sklep store integrations with the marketplace, carrier or accounting system, available in Base.com, are always up to date and very simple to set up. All are located in one place and supported by a single interface. No longer worry about a malfunctioning store plugin or issues with the module installation.

Integrate your Comarch e-Sklep store to Base.com in a few minutes and advance your sales to the next level!

Call Center Online enables multi-channel support of customer service processes via phone, email, SMS, chat, etc.

What does the integration of Call Center Online with Base.com provide:

• Cyclical, automatic synchronization of orders and customers between a shop connected to Base.com and the Call Center Online customer service system.
• Download information from Base.com to Customer Card in Call Center Online system.
• Ability to change order status in Base.com from Call Center Online Customer Card.
• Ability to add a note from Call Center Online Customer Card to the order in Base.com when contacting a customer.
• Communication by phone / SMS / e-mail to contractors from orders imported from Base.com.
• Monitoring of customer service processes.

Special offer:

Base.com users with an active integration with Call Center Online will receive 5% discount on Call Center services. To benefit from the offer, simply apply to your Call Center Online account manager. The discount will be added to your invoice.

Instructions for integrating with Call Center Online

By integrating with Call Center Online, Base.com achieves full customer communication capabilities. Integration is possible on the Call Center Online end and is supported by Call Center technical team - please refer to instruction.