Integrate Amazon with Responso

The connection with Amazon maintains active data synchronization between the Base and the marketplace, covering both product listing and order receipt. It is possible to operate with multiple stock sources and forward orders to ERPs according to the company's structure. Multi-store management is unlimited and at no additional cost.
Base centralizes Amazon operations in a unified environment, with dynamic catalog updates, inventory control by channel, automation of the sales cycle and issuance of tax documents and logistics labels.

• List new ASINs with just a few clicks
• Match offers with just a few clicks
• Synchronize inventory and prices in Amazon according to your inventory
• Download and process orders in Base
• Send orders to virtual stores or ERP
• Send tracking numbers to Amazon
• Process orders quickly and without errors with the help of the Assistant Pick&Pack
• Use automatic actions that will take care of your orders
• Issue invoices automatically for downloaded orders
• Shipping labels with footer and header with product data and invoice
• Create labels with selected carriers
• Recognize who made the purchase in Amazon with the Base Caller app

Responso is a system that facilitates e-commerce customer service and significantly increases its efficiency. It enables central management of communications from multiple sources. It serves as a standalone tool, but can also act as an integrated module of Base.com, extending and complementing its buyer service capabilities.

Learn about selected features of the Responso system:

• Autoresponders for Allegro, Amazon, eBay, Empik, Kaufland and many others
• Extensive automatic actions based on, among other things, key phrases or message sentiment
• AI functions - including message correction and generation, and context and sentiment analysis
• Online chat to configure and embed on your e-commerce site
• Multiple integrations with marketplaces, store platforms, social media or email inboxes
• Support for foreign sales, thanks to translated autoresponders, among other things
• Reports of efficiency of customer service employees, average response time and other parameters
• Reviews module, which gathers reviews from all Allegro accounts in one place and provides opportunities for automation

Integration with Responso also makes things easier in the Base.com panel itself, where you can access the entire Responso inbox. Next to the order card in the Base.com panel, you can also see the correspondence with a given customer. In addition, from Responso you can, among other things, view the customer's order history in Base.com and manually and automatically change order statuses. You can also instantly download shipping labels or add a note to an order, which will be visible in the information in the Base.com panel.