Integrate Amazon with Freshdesk

The connection with Amazon maintains active data synchronization between the Base and the marketplace, covering both product listing and order receipt. It is possible to operate with multiple stock sources and forward orders to ERPs according to the company's structure. Multi-store management is unlimited and at no additional cost.
Base centralizes Amazon operations in a unified environment, with dynamic catalog updates, inventory control by channel, automation of the sales cycle and issuance of tax documents and logistics labels.

• List new ASINs with just a few clicks
• Match offers with just a few clicks
• Synchronize inventory and prices in Amazon according to your inventory
• Download and process orders in Base
• Send orders to virtual stores or ERP
• Send tracking numbers to Amazon
• Process orders quickly and without errors with the help of the Assistant Pick&Pack
• Use automatic actions that will take care of your orders
• Issue invoices automatically for downloaded orders
• Shipping labels with footer and header with product data and invoice
• Create labels with selected carriers
• Recognize who made the purchase in Amazon with the Base Caller app

Freshdesk is a system for processing e-mail messages, allowing consultants to efficiently manage correspondence with customers. It provides an opportunity to sort and tag messages, consult them within a team or prioritize requests.

Integration between Base.com and Freshdesk automatically searches for orders associated with the sender's email address of a particular message. Next to the message body, Freshdesk displays an additional side panel showing the orders of a particular customer. Clicking the order number takes you directly to the order card in the Base.com panel.

This solution reduces switching between systems and manual searching for orders. It also allows you to quickly check, for example, the order status or date, as this information is already displayed within the Freshdesk add-on.

The Base.com - Freshdesk integration also allows you to create a new order for a customer directly from within the Freshdesk add-on, e.g. as soon as you read such request in an email request.

Using the Freshdesk add-on is free, without any limit on the number of processed messages.

To learn more about the integration, see the article Freshdesk.