Integrate Amazon with Zendesk

The connection with Amazon maintains active data synchronization between the Base and the marketplace, covering both product listing and order receipt. It is possible to operate with multiple stock sources and forward orders to ERPs according to the company's structure. Multi-store management is unlimited and at no additional cost.
Base centralizes Amazon operations in a unified environment, with dynamic catalog updates, inventory control by channel, automation of the sales cycle and issuance of tax documents and logistics labels.

• List new ASINs with just a few clicks
• Match offers with just a few clicks
• Synchronize inventory and prices in Amazon according to your inventory
• Download and process orders in Base
• Send orders to virtual stores or ERP
• Send tracking numbers to Amazon
• Process orders quickly and without errors with the help of the Assistant Pick&Pack
• Use automatic actions that will take care of your orders
• Issue invoices automatically for downloaded orders
• Shipping labels with footer and header with product data and invoice
• Create labels with selected carriers
• Recognize who made the purchase in Amazon with the Base Caller app

Zendesk is a CRM system for comprehensive customer service management. The integration displays customer orders from Base.com directly in the Zendesk dashboard as part of an additional info block. The connection is based on the e-mail address. Thanks to this, during the correspondence with the customer, you can have a parallel view of his orders without having to switch between systems and search for a given order.

• The add-on shows the order number, date and its status, which allows you to improve customer service.
• From the side block, you can conveniently go to the correct order card in Base.com.
• The add-on allows you to create a new order for a given customer directly from the Zendesk panel without going to the Base.com panel.